Refund policy

Thank you for shopping with SparkVibe. We want you to feel confident with your purchase.

Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by proof of purchase

To initiate a return, please contact us at ssupport@thesparkvibes.com. Returns sent without prior authorization will not be accepted. You can always contact us for any return question at support@thesparkvibes.com.

Return Process
If your return request is approved, we will provide instructions on how and where to send your package. Please ensure items are securely packaged to avoid damage during transit.

Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and resolve it promptly.

Non-Returnable Items
Certain items are not eligible for return, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care products (for hygiene reasons)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

Exchanges
We do not offer direct exchanges. The fastest way to receive a different item is to return the original item (if eligible) and place a new order.

European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. Items must meet the same return conditions listed above.

Refunds
Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at support@thesparkvibes.com